FAQs
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Frequently Asked Questions
Find answers to common questions about Toys for Africa’s durable, hand-made Tough Metal Toys. Learn more about our products, shipping, and why our high-quality toy tractors are built to last.
Delivery to main cities usually takes 2-3 working days, and 3-5 working days to regional and outlying areas.
We ship all products from our factory in Highbury, Meyerton, using The Courier Guy as our shipping partner.
Yes. If an item is defective, arrives damaged or is the wrong item, you can choose a repair, replacement or full refund within 6 months, and we cover the return courier. You can also cancel any order within 7 days of receiving it for any reason – you only pay the cost of sending it back.
Return & Refund Policy
We accept returns only in the following cases:
- If the product is defective or broken.
- If the product was damaged during shipping.
- If the wrong item was received.
Return Periods
You have 7 days from receiving your order to cancel for any reason, and 6 months to report a defect.
Please read our whole Refund Policy HERE.
You can fill out our online support form, or contact us directly at 072 023 9867 for any assistance you may need.
Yes, we sell a variety of spare parts, including wheels, axles, clips, bolts, nuts, steering wheels, stickers, and lids. These parts are not yet listed on our website, so please email us with your specific needs, and we’ll assist you.
Email: Play@toysforafrica.co.za
Yes, our toys come with motorical functions (Moving parts, not electrical motors/engines etc.) for added realism and playability.
Our toys are available in up to 13 different colors, depending on the specific toy.
Our toys have been in production for over 50 years, providing durable and high-quality playtime experiences.
Yes, all our toys are proudly made in South Africa, and by hand.
Our toys are made from high-quality, durable metal, designed to withstand years of play. The wheels are made of real rubber, and not plastic. We have minimal to no Plastics in our toys.
This is the ratio of the Metal Toys, compared to the actual tractor, Pickup, or Truck. This means that 1:32 is the smallest (In size) that we offer, and 1:16 are the biggest.